宏山激光美国公司
诚聘
宏山激光（HSG Laser）是一家在激光切割与金属成形科技领域全球领先的中国企业，集金属成形装备研发、生产、销售为一体，为全球用户提供金属成形装备解决方案，服务世界各地2.5万多家企业客户，完成3.5万台设备安装，服务网络遍布100多个国家和地区。
宏山激光总部位于广东佛山
宏山激光创办于2006年，全球总部位于广东佛山，在中国、日本、德国、美国等地共有18家分公司，在东南亚拥有制造基地。
位于芝加哥西郊的宏山激光美国公司（HSG Laser USA），因业务发展需要，现招聘设备服务工程师（Field Service Engineer）、设备应用工程师（Applications Engineer）、服务总监（Service Director ）、销售总监（Director of Sales）。
设备服务工程师职位，要求中英文双语（会讲普通话），时薪标准为$29-$48。设备应用工程师职位，年薪8.9万-12万美元。服务总监职位，年薪14万-19万美元。销售总监职位，年薪12万-20万美元。
公司除了提供有竞争力的薪水，还有完善的福利待遇，包括医疗保险（包括牙科、眼科保险），401K退休金等。
有意应聘者，请发简历至：
Kanaan@hsglaser.com
或登录 LinkedIn，网上递交简历
相关职位的岗位描述，职责内容、应聘要求等，详情如下：
1. 设备服务工程师（Field Service Engineer）
要求中英双语（会讲普通话）
The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.
Responsibilities
- Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
- Optimize work order organization, safe tool use and customer data reporting.
- Demonstrate understanding of expense reimbursement documentation and customer service evaluations
- Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
- On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
- Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
- Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
- Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
- Provide one-to-one training and guidance for new hired service team members.
Qualifications
- Two years of working experience in related industry (Fiber Laser experience highly preferred)
- Technical know-how: installation, debugging and maintenance on 6KW equipment
- Comprehension of circuit diagrams
- Familiar with CAD or SOLIDWORKS design software
- Familiar with mechanical principles
- Detail & deadline-oriented; well organized
- Excellent verbal and written communication skills
- Good interpersonal skills; ability to interact with staff across matrix partners
- Electrician’s certification
- Fitter’s certification
网上应聘链接：
https://www.linkedin.com/jobs/view/4324998269/
2. 设备应用工程师（Applications Engineer）
Position Summary:
The Applications Engineer is responsible for providing technical expertise, process development, and customer support related to industrial machinery. This role bridges engineering, sales, and service by demonstrating machine capabilities, optimizing cutting parameters, and ensuring customers achieve maximum value from their laser systems.
Primary Responsibilities:
- Develop and optimize laser cutting parameters for various metals and material thickness.
- Conduct machine demonstrations, trials, and proof of concept test for prospective customers.
- Troubleshoot cutting quality and process issues.
- Provide on-site and remote training to customers on machine operation, maintenance, and process optimization.
- Develop and document cutting process databases, application notes, and best practice guides.
Secondary Responsibilities:
- Support installation and commissioning at customer sites as needed
- Prepare technical documentation, cutting samples, and reports for customer presentations
- Support trade shows, open houses, and industry events with live demonstration and technical expertise
- Assist in product development by relating customer and application insights to R&D
Position Requirements:
- Bachelor’s degree in mechanical or manufacturing engineering, Materials Science, or a related technical field (Equivalent experience may be considered)
- 5+ Years of experience in laser processing, CNC machinery, or precision metal fabrication
- Hands-on experience with fiber laser products highly preferred
- Knowledge of motion controls systems, optics, and materials sciences is a plus
- Familiarity with CAD/CAM software
- Travel requirement is 25%
网上应聘链接：
https://www.linkedin.com/jobs/view/4324959366/
3. 服务总监（Service Director ）
Primary Function:
- Has overall responsibility for the strategic leadership and operational excellence of the service department.
- Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
- Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.
Primary Responsibilities:
Strategic Service Leadership
- Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
- Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
- Establish and monitor service performance metrics, driving accountability and operational excellence.
Service Operations Management
- Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
- Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
- Ensures compliance with warranty policies, service agreements, and industry regulations.
Customer Experience & Satisfaction
- Champions a customer-centric approach across all service functions.
- Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
- Serves as a senior escalation point for complex service issues and high-value customer relationships.
Position Requirements:
Education & Experience
- Bachelor’s degree in Engineering, Business Administration, or related field desired.
- Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
- Proven experience managing technical service teams and developing service infrastructure.
Skills & Competencies
- Strategic thinker with strong operational execution capabilities.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in CRM, ERP, and service management platforms.
- Strong analytical skills and ability to interpret complex data sets.
- Deep understanding of machinery, industrial equipment, or technical service environments.
Other Requirements
- Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
- Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
- Demonstrated resilience and adaptability in navigating change and leading through uncertainty.
网上应聘链接：
https://www.linkedin.com/jobs/view/4321293052/
4. 销售总监（Director of Sales）
Position Summary:
The Director of Sales will lead the solution sales organization to drive revenue growth, expand market share, and foster exemplary customer relationships within the industrial machinery sector. This individual will be responsible for developing and executing strategic sales plans aligned with company objectives, overseeing a team of solutions-focused regional sales managers, and ensuring the delivery of exceptional customer value through technical and commercial excellence.
Primary Responsibilities:
- Develop and implement a comprehensive sales strategy to achieve revenue, margin, and growth objectives across products lines and market segments
- Collaborate with executive leadership on long term planning, pricing strategy, and go to market initiatives
- Lead forecasting, pipeline management, and market analysis to support accurate sales planning and decision making
- Partner with Marketing and Product Management to align sales strategies with market needs and new product launches
- Lead, mentor, and develop a high performing sales team, including regional sales, inside sales, and business development staff.
- Oversee development and execution of annual sales budgets, forecasts, and incentive programs
Position Requirements:
- Bachelor’s degree in Business, Engineering, or Industrial Technology (MBA Preferred, Combination of education and experience will be considered in lieu of degree).
- 10+ years’ experience with progressive sales experience in Sheet Metal Fabrication Equipment, including 5+ years in a leadership role.
- Proven success in developing sales strategies and leading teams to exceed revenue targets.
- Strong understanding of capital equipment sales, B2B customer relationships, and industrial distribution networks.
- Willingness to travel domestically and internationally as required.
- Demonstrated ability to analyze data, forecast demand, and make data-driven decisions.
- Technical familiarity with mechanical systems, automation, or process equipment.
- This role may be remote as required, with at least 50% travel to other locations and customer accounts.
网上应聘链接：
https://www.linkedin.com/jobs/view/4320986137/
有意应聘上述职位者
也可发简历至：
Kanaan@hsglaser.com